FAQ's

General

What is PNG?

PNG-Piped Natural Gas is mainly Methane–CH4 with a small percentage of other higher hydrocarbons. The ratio of Carbon to Hydrogen is least in Methane and hence it burns almost completely making it environment friendly. It is procured from the oil / gas wells and transported through a network of pipelines.

What is Reticulated Piping?

Reticulated system is supplying LPG through pipeline network from a centralized cylinder bank or bulk installation to the customer's kitchen. The system is designed through multiple pressure regulation stages to reach LPG to the users at low pressure to make it safer.

How to apply for a connection?

If you are interested in using PNG for domestic use (i.e. cooking, water heating) you have to fill up our Contact Us form. On receipt of the same our Marketing Team shall contact you with our registration form which needs to be submitted to our representative duly filled along with any one of the supporting documents i.e. Electricity bill, Society Receipt, Flat Agreement, rent receipt and requisite charges by cheque / draft only.

How is my gas bill gets calculated?

Your gas consumption bills are generated every month as per the gas meter reading just like electricity meter. Meter Reading taken by our meter reader who visits your home every month.

Billing processes and calculations differ depending on the type of user (Residential / Commercial / Industrial). It is essential that you know your gas supply type (i.e Residential / Commercial / Industrial) to make cross-reference with the appropriate rates for your bill calculation.

Bill calculations for LPG supply require parameters such as pressure and temperature. The table below displays the units of measurement and rates for residential and commercial/industrial customers.

Residential
Unit of measure
Pressure 28 mbar (Millibar)
Unit of measure
Temperature Ambient
Minimum Charge INR 35
Subsequent KGs INR 24.50 Approx.
What are the various Natural Gas Appliances available in the market?

Presently, various gas based appliances such as Gas Geyser, Air Conditioners and Generators are available in the Market. However, Gas geyser is being predominantly used in domestic segment in our operational areas. The other appliances such as Air Conditioners and Generators are being used mostly in commercial and industrial establishments.

Connections

In whose favor the payment for gas bills is to be made?

You can pay your gas bills by DD/ Cheque in favor of “Greentech Engineers” only. No payment should be made in cash.

Now, you can pay gas bills online using netbanking/debit card/credit card. Visit our Bill Section.

Do I have to surrender LPG cylinders after getting the PNG connection?

You may surrender the LPG connection as per the Ministry of Petroleum & Natural Gas (MoPNG) notification dated 23-09-09. However, if you do not surrender the LPG connection within 60 days after starting of PNG supply, MGL reserves the right to disconnect the PNG supply.

What I should do in case of gas stops or irregular supply of a gas?
  • Ensure if someone has closed the riser isolation valve
  • Close the appliance valve
  • Close the meter control valve
  • Call our 24 hours emergency number immediately
  • Do not attempt to repair the gas equipment or pipelines on your own
  • Do not open the riser isolation valve
  • How do I report my complaints?

    We would be glad to assist our valued customers and solve any kind of queries with regards to PNG supply and services. For further information please visit our Help section.

    Precautions

    In case of fire?
  • Close the gas tap
  • Close the control valve
  • Close the riser isolation valve
  • Disperse all personnel to a safe location
  • Call our 24 hours emergency number immediately
  • Do not attempt to repair the gas equipment or pipelines on your own
  • Do not open the riser isolation valve
  • In case of gas leakage?
  • Open windows and doors
  • Close the appliance valve
  • Close the meter control valve
  • Call our 24 hours emergency number immediately
  • Do not ignite the burner or any other items
  • Do no switch on / off any electrical switches / appliances in the house
  • Do not operate mobile phone inside the house
  • Do not attempt to repair the gas equipment or pipelines
  • Safety measures
  • Before igniting the cooking appliances, ensure that there is no gas smell
  • Ensure that the rubber hose is in good condition and it is properly fixed to cooking appliance and appliance valve
  • Open the gas tap first, then the knob of the cooking appliance and ignite the burner immediately
  • Ensure hot utensils or hot items should not touch the rubber hose of gas stove
  • After cooking make a practice to close the gas tap
  • Use only stoves converted to run on PNG
  • Bill Pay


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